Warranty Terms

Effective Date: 2025-05
Company: InstruCore Inc.
Website: https://instrucore.com

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1. Warranty Coverage

a) Instruments

We provide a 6-month limited warranty for instruments from the date of delivery. This warranty covers:

• Non-consumable parts

• Labor for repairs

Consumable components (e.g., filters, gaskets, seals, batteries, etc.) are not covered under this warranty.

b) Replacement Parts 

We guarantee the quality of replacement parts provided by InstruCore Inc. If a part is found to be defective upon receipt or during installation, we will provide a replacement free of charge.

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2. Warranty Claims and Replacement Policy

We stand behind the quality of our products and are committed to providing repair or replacement services under the conditions described herein.

Please note that InstruCore Inc. does not offer refunds. Instead, eligible warranty claims will be handled through repair or replacement of defective parts or instruments.

To initiate a warranty claim, you must:

• Contact us at [Support@instrucore.com] with proof of purchase, a description of the issue, and supporting photos or documentation.

• Obtain a Return Authorization Number (RMA) from our support team before shipping.

Customers are responsible for all shipping costs related to sending products or parts to us for warranty service. Return shipping after repair or replacement may be covered by InstruCore Inc., depending on location and product type.

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3. Warranty Exclusions

This warranty does not cover:

• Consumable parts (filters, o-rings, adhesives, lubricants, batteries, etc.)

• Damage due to misuse, neglect, modification, or improper installation

• Normal wear and tear

• Damage caused by accident, shipping, fire, flood, or other external causes

• Use of non-InstruCore Inc. parts or accessories

• Unauthorized repairs or tampering

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4. Limitation of Liability

To the maximum extent permitted by law:

• InstruCore Inc. shall not be liable for any indirect, incidental, or consequential damages, including lost profits or downtime, resulting from warranty-related issues.

• Our total liability is strictly limited to the repair or replacement of defective products as described herein.

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5. Changes to This Warranty

InstruCore Inc. reserves the right to update or modify this Warranty Policy at any time. Any changes will be effective upon posting to our website. Continued use of our products and services indicates your acceptance of the updated terms.

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Contact for Warranty Service

•  Email: support@instrucore.com

•  Website: https://instrucore.com